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Knowledge base
General
Order related queries
6
How do I reach customer support?
Do you have an app?
Can I change my delivery address after I place the order?
I can I confirm that my order is placed successfully
How can I change my default address?
View all 6
Getting Started
4
I lost my order number, what do I do now?
How do I buy as a guest?
Do I get reward points on special occassions?
How do I compare two or more products?
return - exchange policy
1
return - exchange policy
I have forgotten my password
0
Discount
Discounts
3
Do you have discounts for students?
Do you have special discount for seasonal trekkers?
Can I get a discount coupon?
Current Offers
5
Current Offers
How does cash back work?
Does amount earned from Cash Back expire
Can I transfer the cash back amount to my bank account
What are the current offers and discounts running?
Product related queries
Backpacks
3
Which one to buy?
how do I claim warranty?
have the name of rockrider bikes changed?
Refunds
Refund policies and procedures
4
Can I request for refund
how long will it take to refund?
Do I get a refund confirmation and by when?
where do I get my refund, in the card or in my bank account
Payments
payment related queries
6
How do I know that my payment towards the order is successful
Do you send a payment confirmation?
If payment not successful, can I make the payment again for the same order?
What is the CVV code?
My order is not confirmed by my card is debited with the same amount. What do I do now?
View all 6
Cancellation
How do I cancel my order
2
Can I cancel the order from my account
Will I get refund if I cancel the order before processing?
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