10kya Support center

Order related queries 6

• How do I reach customer support?
• Do you have an app?
• Can I change my delivery address after I place the order?
• I can I confirm that my order is placed successfully
• How can I change my default address?

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Getting Started 4

• I lost my order number, what do I do now?
• How do I buy as a guest?
• Do I get reward points on special occassions?
• How do I compare two or more products?

return - exchange policy 1

• return - exchange policy

I have forgotten my password 0

Discounts 3

• Do you have discounts for students?
• Do you have special discount for seasonal trekkers?
• Can I get a discount coupon?

Current Offers 5

• Current Offers
• How does cash back work?
• Does amount earned from Cash Back expire
• Can I transfer the cash back amount to my bank account
• What are the current offers and discounts running?

Backpacks 3

• Which one to buy?
• how do I claim warranty?
• have the name of rockrider bikes changed?

Refund policies and procedures 4

• Can I request for refund
• how long will it take to refund?
• Do I get a refund confirmation and by when?
• where do I get my refund, in the card or in my bank account

payment related queries 6

• How do I know that my payment towards the order is successful
• Do you send a payment confirmation?
• If payment not successful, can I make the payment again for the same order?
• What is the CVV code?
• My order is not confirmed by my card is debited with the same amount. What do I do now?

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How do I cancel my order 2

• Can I cancel the order from my account
• Will I get refund if I cancel the order before processing?